Know & Go: Customer Service Basics

Scheduled Dates
Course Details
Course Description

Information seekers interact daily with library staff to meet their information needs. Help public services staff employ retail customer service skills and techniques for any interaction with a patron, whether it would be in-person, on the phone, or virtually. In addition, understand barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.

Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: