Know & Go: The Art of the Reference Interview

Scheduled Dates
Course Details
Course Type: 
Topic Area: 
Target Audience: 
Reference services providers in all library types
Course Description

There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.

Learning Objectives
  1. Understand behavioral characteristics of reference services providers
  2. Conduct a well-crafted reference interview
  3. Employ strategies to correct a reference interaction gone wrong
  4. Assess a reference interaction for quallity assurance


Homework Expectations
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: