Department Head, Technology Strategy & Services -- University of Arizona -- Tucson, AZ
Title: Department Head, Technology Strategy & Services
Department: Libraries - User Experience (1709)
Location: Main Campus
The University of Arizona Libraries seek applicants for the Head of the Technology Strategy and Services (TeSS) department. We are looking for someone with strong management and mentoring experience and demonstrated capacity for moving organizations in creative and strategic directions. This is an exciting opportunity to lead a group of approximately 21 FTE who provide the backbone of technology support to the Libraries. TeSS assists library staff in creating, managing, and maintaining technology services across five service areas: client services and support (including but not limited to the library helpline, staff and public desktop support, digital signage, meeting space installations, and event support); library services platforms (vendor-purchased products like Alma, Primo, and Illiad); digital collections and preservation (including the campus repository, online exhibits, and digital preservation workflows); instructional research and tools (including locally-developed software like the Library Tools Tab and Guide on the Side); and library websites (both the primary UAL website and several other departmental and special-purpose sites). The Head reports to the Vice Dean of the Libraries.
If successful, you will provide leadership for the assessment, procurement, development, and deployment of information technology strategies and tools within the UA Libraries and will be responsible for ensuring that department planning and work remains user-focused and furthers the strategic directions for the Libraries and campus. You should have a good understanding of the evolving technology needs in the higher education environment. We are a collaborative environment, and TeSS, in particular, works closely across all departments and units within the Libraries. You will collaborate with other department heads, the University Information Technology Services (UITS), and other partners within and beyond the U of A, and will support TeSS staff in doing the same. TeSS has recently reorganized and established more transparent planning structures to better meet the needs of the Libraries, and you will be responsible for assessing the success of these changes, and for making adjustments as needed. You will mentor and guide the professional development of TeSS staff and will serve as a member of the Libraries’ senior management team (Cabinet) to represent and advocate for TeSS’ needs and perspectives on Cabinet and to contribute to organization-wide decision-making. You will participate in consortial, regional, and national meetings to stay abreast of technology and program developments and trends and will represent the positions and interests of the University and the Libraries.
Depending on the qualifications, interests and desires of the successful candidate, this position will either be hired as an Appointed Professional OR as a continuing status track (equivalent to tenure track position). If the candidate is eligible to be hired into the continuing status track, they may be hired at either the Assistant or Associate rank, and as continuing-eligible or with continuing status. A continuing-eligible position provides incumbents membership in the General Faculty of the University of Arizona along with all accompanying rights and privileges granted by the University and the Arizona Board of Regents. Retention and promotion on the continuing-eligible track are earned through achievement of a record of excellence in position effectiveness, scholarship, and service.
Technology Strategy and Services (TeSS)
TeSS currently consists of a eight-person Library Technology Operations group, providing traditional library service support for vendor-delivered systems and staff and public installations; and a twelve-person Software Development & Delivery group, providing full-lifecycle support for open-source and locally-developed software deployments. Our department runs the gamut of IT services and skills, including client services support staff and applications systems analysts, web designers, software developers, and platform engineers. We work in close collaboration with professional staff from all of our campus libraries and library departments.
IT work at the UA Libraries occupies a fairly unique position on campus: we’re big enough to support a good-sized staff, we solve a broad spectrum of challenging problems, and we focus on medium-to-long-term solutions. Because the Libraries serve all of campus, we work across a broad array of problem domains and stakeholder groups. We are a good middle ground between distributed and central IT.
Visit the University Libraries website to learn more about us.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.
Equal Opportunity Employer Minorities/Women/Vets/Disabled.
Duties & Responsibilities
- Provides overall leadership and vision for the Technology Strategies and Services (TeSS) department.
- Manages approximately 21 FTE (not including student workers), directly supervises 6 FTE, and monitors the organizational effectiveness of the department.
- Recruits, hires, and onboards new employees as needed.
- Oversees a broad portfolio of services and projects to support the technology needs of the UA Libraries.
- Actively leads efforts to integrate Library and University technology strategies into programs to enhance the Libraries’ support to our users.
- Sets priorities for the department in consultation with library leadership.
- Manages a technology budget of approximately $970K.
- Works with TeSS and other stakeholders to use a standard suite of tools and processes for product and application development and service provision.
- Participates as a member of the Libraries’ senior management team (Cabinet), representing TeSS needs and perspectives on Cabinet as well as contributing to organization-wide decision making.
- Advocates for Libraries’ information technology initiatives, services, staff, and partnerships internally and externally.
- Fosters professional development of staff to meet the challenges of a rapidly changing environment.
- Represents the Libraries in University committees, collaborative technology initiatives across the University, and in national and international efforts.
- Assesses and communicates the impact and contributions of TeSS to the Libraries, the University, and beyond.
- Anticipates, initiates, and responds to changes in the environment, and keeps abreast of new trends that impact higher education and the library profession to ensure that the Libraries and the University achieve their goals.
- Embraces ambiguity in a changing environment and is committed to continual professional development, improvement, and learning.
- The University of Arizona Libraries supports the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
- Other duties as assigned.
Knowledge, Skills, & Abilities
- Develops and builds knowledge of current trends in information technology within academic research libraries and higher education.
- Knowledge of agile methodologies for software development.
- Develops and builds knowledge of the typical library technology stack (e.g. Library Services Platform (Alma/Primo) Iliad, EZProxy, repository and digital collections software).
- Knowledge of IT security issues and practice.
- Knowledge of user experience principles and practices.
- Project and portfolio management skills.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work with multiple stakeholders and to prioritize competing needs.
- Ability to coach and mentor direct and indirect reports.
- Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
- Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
- Bachelor’s degree in a relevant field.
- Five or more years of experience leading, supervising, coaching, and mentoring information technology personnel.
- Substantial experience managing technology budgets.
- Substantial experience in one or more of the following areas: software development, systems administration, library services platforms, or client systems and support.
- If brought in under the continuing status track, must show evidence of the ability to achieve continuing status (equivalent to tenure), including contributing to the information/library profession and to fulfilling the responsibilities of a library faculty member through service and scholarship.
- If brought in under the continuing status track, must have a Master's degree in library/information science from an ALA-accredited institution or an advanced degree in a relevant field.
- Advanced degree in a relevant field.
- Experience in higher education or cultural institutions.
- Experience in an academic research library environment.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job Category: Administrative and Professional
Benefits Eligible: Yes - Full Benefits
Posted Rate of Pay: $100,000-$118,000
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
Posting Number: A23228
Number of Vacancies: One
Desired Start Date: 04/01/2019
Limited to Current UA Employees: No
Contact Information for Candidates
Open Date: 12/18/2018
Open Until Filled: Yes
Review Begins On: 01/21/2019
Special Instructions to Applicant
In your cover letter, please describe how your qualifications and experience are a good fit for this position.
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Quick Link for Internal Postings: http://uacareers.com/postings/34550